What sets our service apart?
Pre-Sales Consultation & Product Selection
- Free consultation on bed types (manual / electric / ICU bed, etc.).
- Recommend models based on target market, hospital level, and budget.
- Provide technical datasheets & catalogues, and full tender project support.
Strict Quality Control & Testing
- Source only genuine, brand-name raw materials with zero tolerance for fakes.
- Conduct over 25 rigorous in-process inspections in our industry-leading testing center.
- Perform 100% batch inspection before shipment and use export-grade packaging for long-distance transport.
Quality Assurance & Certification Support
- Offer comprehensive product warranty and after-sales guarantee.
- Provide official test reports, FDA / CE / ISO certificates and other regulatory documents.
- Assist in explaining compliance with destination market standards (EU/MEA/Asia etc.).
Spare Parts Supply & After-Sales Support
- Ensure long-term supply of spare parts for over 10 years (motors, cranks, side rails, casters etc.).
- Deliver clear spare parts list & photos for each model.
- Response promptly to quality issues with photo/video verification.
Technical Guidance & User Materials
- Provide English user manual, assembly drawing, maintenance guide.
- Offer remote technical support via email / video call.
- Guide local technicians or distributors on installation & troubleshooting.
Order Tracking & Shipping Coordination
- Keep client updated on production schedule & container loading.
- Assist with documentation (PL, CI, CO, packing list).
- Coordinate with forwarder for sea/air shipment arrangements.